Last updated: 1 October 2026
How to cancel or reschedule a booking, when refunds apply, and what to do if you are not happy with our work.
You can cancel or reschedule any booking free of charge if you tell us at least 2 hours before your slot, by phone or email. Repeated no-shows without notice may mean we ask for a deposit on future bookings.
If we order a part specifically for your bike at your request and you cancel the job, the cost of that part may be charged if the supplier will not accept a return. We will always tell you when a part is non-returnable before ordering it.
Check your bike at collection. If anything has been missed, tell us before you leave and we will put it right immediately at no cost. Because a wash cannot be returned, refunds for washes are given only where we are unable to fix the issue on the spot.
If a problem appears that you believe is connected to our work, bring the bike back with your job sheet within the three-month workmanship warranty. We will inspect it free of charge and, if the fault relates to our workmanship, repair it at no labour cost. Where a repair is not possible, we will refund the labour charge for the work concerned.
Care plans can be cancelled for a full refund within 14 days of purchase if no visits have been used. After that, or once a visit has been used, plans are non-refundable but can be transferred once to another bike in the same category or paused as described on the care plans page.
Approved refunds are paid using the original payment method where possible, within 7 working days of approval. Cash payments are refunded in cash or by bank transfer.
If you are unhappy with any part of your visit, please talk to us first. Ask for the workshop lead in person, call us, or email us with your job sheet number. We aim to resolve every complaint within 7 working days.
Contact us at info@bikebrisk.com or call 02478871843. Our postal address is on the contact page.
